February 10, 2025

Huduma Center Officials Want Budget Increased for Seamless Service Delivery

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By The COAST Team

Email, thecoastnewspaper@gmail.com

Huduma Center officials (managers) have decried government budget austerity measures saying it has crippled some functions in the delivery of public services.

During the second ongoing Huduma centers annual managers’ meeting in Mombasa,the managers are pleading with the government to increase budgetary allocation to enable seamless service delivery to the public.

A majority of the centers in the country are struggling with equipment and structural resources deficit due to budget cuts thus creating stumbling blocks in the service delivery.

Huduma center CEO CPA Ben Kai pledged to reduce turn around time in the service delivery to Kenyans in the Huduma centers countrywide.

The centers majority are feeling the heat of government austerity measures and are now asking the government to increase budgetary allocation to enable seamless service delivery to the Kenyans.

“Due to budget cuts we are forced to stop renovations and other services and therefore we ask the government to consider increasing our budgets so that we can improve on performance,” said Kai.

The second Huduma center annual center managers conference (ACMC) held in Mombasa has brought together 57 center managers from across the country.

The meeting seeks to reflect on how to increase customer satisfaction and service delivery.They also reflect on the effects of budget cuts that has affected service delivery.

Other key areas of discussion including rampant Transfers of staff from one area to another also said to have affected service delivery.The center managers also want to be embodied in the Huduma center structure.

While addressing the conference Principal secretary state department for public service and human capital development Amos Gathecha asked the Huduma managers to develop programs that foster customer service excellence.

“We are finalizing on memorandum of understanding with National Police Service (NPS) to train those officers deployed at the centers on customer service excellence,”said Gathecha.

The Ps said that the government Will continue to implement austerity measures asking the Huduma center managers to innovate to stay afloat during this hard economic times.

“The government is implementing austerity measures; we encourage you to innovate and work within the means in service delivery,”he said.

The Ps indicated that the government will allocate sh 500 million in the next financial year to facilitate renovations of centers that are critically affected.

“The resources are dwindling,we want you to be prudent,so we want you we know many of you need money to renovate and modernize iCT equipment,but we ask you to remain prudent,I have requested the treasury to allocate at least sh 500 million to enable innovations for that matter, but in the next financial year,”he adds.

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